Privacy Policy
How we collect, use, and protect your data.
Who We Are
Get Heated is a plumbing, heating, and bathroom company based at 37 Icknield Rd, Luton LU3 2NY. You can contact us at getheated@live.co.uk or call 07565 235590.
What Data We Collect
When you use our website, we may collect the following information:
- Contact form submissions: Your name, email address, phone number, and any message you send us via our contact or quote request forms.
- Analytics data: Anonymised information about how you use our website, including pages visited, time spent, and general location (city-level). This data is collected via Google Analytics 4 and only with your consent.
- Cookie preferences: Your choice to accept or reject non-essential cookies, stored in your browser's local storage.
How We Use Your Data
- To respond to your enquiries and provide quotes for our services.
- To understand how visitors use our website so we can improve it.
- To comply with any legal obligations.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Cookies
Cookies are small text files stored on your device when you visit a website. We use the following types of cookies:
- Essential cookies: Required for the website to function properly. These do not require consent.
- Analytics cookies (Google Analytics 4): Used to collect anonymised data about website usage. These are only activated when you click "Accept All" on our cookie banner.
You can change your cookie preferences at any time by clearing your browser's local storage and revisiting the site.
Google Analytics
We use Google Analytics 4 to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymised data such as pages visited, session duration, and approximate location. No personally identifiable information is collected. Analytics tracking only begins after you consent by clicking "Accept All" on our cookie banner. You can opt out at any time by rejecting non-essential cookies.
Contact Form Data
When you submit a contact or quote request form on our website, the information you provide (name, email, phone number, message) is sent to us via email. We use this data solely to respond to your enquiry and provide a quotation for our services. We retain this data only for as long as necessary to fulfil your request and comply with legal obligations.
Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Object to or restrict the processing of your data.
- Withdraw consent at any time.
To exercise any of these rights, please contact us at getheated@live.co.uk.
Data Security
We take reasonable measures to protect your personal data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page. This policy was last updated on 6 March 2026.